Frequently Asked Questions

What Kind of File Will I Receive?

You will receive a downloadable PDF file.

  • Instant Downloads: you will be able to download immediately after purchase (see below).  Instant downloads come in a .zip folder so that the PDF file and instructions are all together. You will need a way to unzip the folder. (Or I can email the separate files to you after purchase if you contact me for help and provide your order number.)
  • Personalized Orders: your order will be emailed to you as individual PDF file(s) and not in a .zip folder.  Please see my turnaround time for when you will receive your personalized order.  (You will not receive a download link immediately after purchase.)

**Nothing physical will be mailed to you.  These are digital PDF files only.


What Does Editable Mean?

The PDF file has text you edit yourself in Adobe Reader.  Read my Editing Tutorials for instructions and tips.

** You will NOT be able to edit the rest of the design.  ONLY the text is editable.  The files come as shown.  Clipart/photos can NOT be added or removed.

** Personalization is NOT included with your editable order.


Do I Need A Particular Software?

** For EDITABLE Files - you will need a COMPUTER and ADOBE READER to edit the files. The editable text will not work on phones, tablets, or other devices. It will not work with other PDF viewing programs.

You need the full version of Adobe Reader (not just an app). Get Adobe Reader for free.


When Will I Receive My Order?

Right away!  Most of my products are INSTANT DOWNLOADS -- you will be able to download your files immediately after purchase (as soon as your payment clears; usually within minutes).

Add the product to your cart and proceed to checkout. After your payment clears you will be able to download right from that page. You will also receive an email with a download link.  (Note: if you choose to make an account with my store, you will unfortunately not be able to download from your account.)

** View my turnaround time for personalized orders.

** Nothing physical will be mailed to you. These are digital PDF files only.

** Check your spam folder if you don't get the email.


How Many Times Can I Print the File?

You can print the file as many times as you need for your own PERSONAL use.

** You only need to purchase one quantity.  Ignore the quantity box on the cart page.


How Much is Shipping?

Great news! There is no shipping fee! These are digital, printable PDF files only.

** You will not receive any products through the mail.

Instead, you will receive a download link in your email after your purchase is complete.


Can I Get a Refund?

If you need to cancel your order, please contact me ASAP. I will refund your purchase if the instant download file has not been downloaded or if a preview has not yet been emailed for a personalized order. No refunds will be given if your purchase has been downloaded or emailed to you since digital files cannot be returned. You are responsible for reading ALL details before purchasing, and knowing how to download and how to use the files.

Editable files do not come with any personalization or customization included.  You are responsible for knowing that you need to edit the file before you purchase it.  Once a file has been downloaded, no refunds will be given.  Read my editing tutorials for tips and step-by-step guides.


How Many Do I Need to Buy?

You only need to purchase one quantity of each item. These are digital files only and you can print them as many times as you need for your own personal use.

Ignore the quantity box on the cart page.


Do You Have Matching Items?

Yes! Many party printables have matching items to complete your party.  Please scroll to the bottom of the listing to see matching items.  Or search in the search box for similar items to see what is available.


How Many Times Can I Download?

If you accidentally lose the file, don't worry - you can download your file again. You will be able to download your file up to 10 times. Save the email with the download link so you can download again in the future.  (If you choose to make an account with my store, you will unfortunately not be able to download from your account.)

NOTE: personalized orders will have the files attached in the final email you receive from me with your order.  Save the email with the attachment so you can download again in the future.


Can I Edit the File on My Phone?

No, unfortunately the editable text will not work on phones, tablets, or other devices.

** For EDITABLE Files - you will need a COMPUTER and ADOBE READER to edit the files.  It will not work with other PDF viewing programs.  You need the full version of Adobe Reader (not just an app). Get Adobe Reader for free.


Can I Add Clipart, Photos, or a Logo to Editable Files?

No, unfortunately you will NOT be able to add any kind of image to your file. The files come as shown. Only the text is editable.


Can I Remove Clipart from Editable Files? 

No, unfortunately you will NOT be able to remove the clipart. The files come as shown. Only the text is editable.  If you prefer it without the clipart image, please contact me before ordering.  I can remove the image for you.


Can I Change the Colors on Editable Files?

No, unfortunately you will NOT be able to change the colors. The files come as shown. Only the text is editable (but you will be able to change text colors).


Will The Colors Match Exactly As I See?

I try my best to accurately portray the colors and use colors that print nicely. Colors may vary from printer to printer and may not match exactly as seen on your screen due to printer and monitor differences.


Will You Print and Mail My Order to Me?

No, unfortunately I am unable to offer any printing services. You can put the file on a usb flash drive and take it to a print/copy shop.


What Paper do I Need? How Do I Make These?

Please read my Printing and Assembly Tips for instructions.


Can I Use Pre-Cut Avery Labels or Cards?

My return address labels are designed to fit on Avery labels (30 per sheet). These are the only labels I design for pre-cut Avery labels.

Otherwise, you will need to print on full-sheet 8.5" x 11" paper or labels. All my designs are meant to be cut out by hand with scissors, a paper cutter, or with a craft punch.

Please see my Printing and Assembly Tips for more information.


Can I print the invitations at a photo place?

Unfortunately you won't be able to upload the invitations to a photo site because they will need a single jpeg image and I sell PDF files with 2 on a page.  You can, however, print at a print/copy shop such as Staples.


Can I Sell Your Files?

No. My printables are for PERSONAL USE only. You may not sell the files or something you made from the files, either digital or physical. You may not forward, share, sell or distribute the files. You may not redesign or recreate using my items to sell. They are for non-commercial use only.  Read my full terms of use.


I’m a Party Planner. Can I use Your Files?

You may use my files as part of the party decorations or favors for a particular customer. You may not sell the digital file to the customer. You may not simply sell the printed products; they must be part of the event or party you planned for a particular customer.  You may not sell it as part of a gift bag or box to your general clientele.


Do you sell on Etsy?

Yes!  I have been selling on Etsy since 2011.  Visit my Etsy shop for party printables and instant downloads.


What are your business hours?

My business hours are Monday - Friday, 9am - 8pm.

I live in Ohio, USA and operate on EDT time.